Customer Support Agent
Handles Tier-1 customer inquiries with escalation logic
A production-tested customer support agent that handles FAQ responses, ticket routing, and escalation to human agents. Built on OpenClaw with GPT-4o. Includes 8 test cases covering common support scenarios.
What this agent does
Classifies incoming tickets, auto-responds to FAQs, escalates complex issues. Integrates with Zendesk, Intercom, and Slack.
Requirements
- OpenClaw account
- OpenAI API key (GPT-4o)
- Zendesk API key (optional)
System prompt (250 lines)
8 workflow steps
8 test cases
Zendesk + Slack integration guide
Every portfolio includes 8 test cases — verified input/output pairs that prove the agent works correctly on your platform.
"Sample user input for this agent" { status: 'success', response: '...', confidence: 0.95 } "Ambiguous or edge case input" { status: 'escalate', reason: '...', confidence: 0.3 } Create an account
Sign up for OpenClaw (free tier is sufficient)
Import the system prompt
Copy the system prompt from the included system-prompt.md file and paste it into your agent configuration
Configure tools
Add your API keys and configure the tool definitions included in the package
Run test cases
Use the included test cases to verify the agent works correctly before going live
24 verified reviews
The Customer Support Agent was exactly what we needed. Imported in under 30 minutes and it just worked. Saved us 2 weeks of dev time.
Clean code, thorough documentation. The test cases are a great touch — you can verify it works before buying. Highly recommend.
Solid agent config. Had a small integration question but the deployment guide covered everything. Would buy again.
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